Refund Policy

No Refunds Policy for Digital Products

Thank you for purchasing our digital products and services. We hope you are satisfied with your purchase.

Due to the nature of digital products, MODILAMO LTD does not generally offer refunds or exchanges on digital products once they have been purchased, accessed, downloaded, delivered, or otherwise made available to you, except where required by applicable law.

By purchasing digital content and requesting that MODILAMO LTD begins supplying that content immediately, you acknowledge that, where permitted by applicable law, you may lose or waive your statutory cancellation right once delivery or access to the digital content has begun.

All sales are final unless otherwise expressly stated in this Refund Policy or required by applicable consumer protection law.

Once you have purchased a digital product, you are responsible for accessing, downloading, setting up, and/or using the product.

If you have any questions or concerns regarding a product or service, we strongly encourage you to contact us before making your purchase.

MODILAMO LTD reserves the right to review refund requests on a case-by-case basis and may refuse requests that do not meet the eligibility requirements set out in this policy, subject always to any rights you may have under applicable law.

Pre-Built Store Money-Back Guarantee

For eligible pre-built ecommerce stores purchased from MODILAMO LTD, a refund may be available if you have operated your Shopify store continuously for 4 consecutive months and generated no sales during that period.

To qualify for this refund, you must provide satisfactory evidence showing that:

• Your Shopify store remained active for 4 consecutive months.

• You maintained and paid for an eligible Shopify plan throughout the required period.

• Your store generated no sales during the entire 4-month period.

• You have complied with any setup, operational, or eligibility requirements communicated by MODILAMO LTD in connection with the offer.

• The refund request is submitted by the original purchaser.

Proof Required

Refund requests under the Pre-Built Store Money-Back Guarantee must include evidence confirming your eligibility.

This may include:

• Screenshots or records of your Shopify billing history showing 4 consecutive months of paid Shopify service.

• Screenshots or exports from your Shopify analytics or order dashboard demonstrating that no sales were generated during the qualifying period.

• Your MODILAMO LTD order number.

• The email address used when purchasing your store.

• Any other reasonable evidence requested by MODILAMO LTD to verify eligibility.

The evidence provided must be genuine, complete, and unaltered.

MODILAMO LTD reserves the right to request additional information where reasonably necessary to verify a refund claim.

Submitting a Refund Request

Please submit all required evidence and information to:

support@storesbymodilamo.com

Once we receive your request, we will review the information provided and determine whether the eligibility requirements have been satisfied.

If your refund request is approved, the refund will be processed to the original payment method where reasonably possible.

Processing times may vary depending on your payment provider or financial institution.

Non-Eligible Refund Requests

Unless otherwise required by applicable law, refunds will not normally be provided where:

• You simply change your mind after purchasing or receiving the digital product.

• You decide that you no longer wish to operate your ecommerce store.

• You fail to maintain your Shopify subscription for the required qualifying period.

• Your Shopify store generates one or more sales during the qualifying period.

• You fail to provide sufficient evidence of eligibility.

• You fail to properly access, use, configure, or operate the digital product or store.

• Your results are affected by advertising decisions, advertising expenditure, product selection, market conditions, pricing, competition, supplier performance, payment processors, third-party platforms, or other factors outside MODILAMO LTD's reasonable control.

• You expected a particular level of revenue, profit, traffic, sales, or other business performance that was not expressly guaranteed by MODILAMO LTD.

• Your account or service has been suspended or terminated because of fraud, abuse, chargebacks, misuse, or a violation of our Terms of Service.

Business Results

Purchasing a pre-built store, digital product, training material, product recommendation, or other service from MODILAMO LTD does not guarantee that you will generate sales, revenue, profits, or any particular business result.

Ecommerce and dropshipping involve financial risk and require active participation, marketing, advertising, product testing, optimization, customer service, and ongoing business management.

Results vary significantly from customer to customer.

Any examples, case studies, revenue figures, sales figures, testimonials, or other results presented by MODILAMO LTD are provided for informational or illustrative purposes and should not be interpreted as guarantees of future performance.

Chargebacks and Payment Disputes

We encourage customers to contact MODILAMO LTD before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve any legitimate issue.

Submitting a chargeback does not automatically create an entitlement to a refund.

Where a payment dispute is opened, MODILAMO LTD may provide the relevant payment processor or financial institution with information relating to the transaction, including order information, proof of delivery or access, communications, login or access records, and applicable terms and policies.

Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable consumer protection law gives you cancellation, refund, repair, replacement, or other statutory rights, those rights will continue to apply regardless of anything stated in this policy.

Changes to This Refund Policy

MODILAMO LTD may update this Refund Policy from time to time to reflect changes to our products, services, guarantees, business practices, or legal obligations.

The version of the Refund Policy applicable to your purchase will generally be the version in effect at the time your purchase was made, unless applicable law requires otherwise.

Contact

If you have questions regarding this Refund Policy or would like to determine whether you are eligible for a refund, please contact:

MODILAMO LTD
Email: support@storesbymodilamo.com

We thank you for your understanding.